What if I get sick?
Your itinerary includes the nearest international-friendly hospital or clinic. For minor issues, pharmacies are widely available. Dial 120 for ambulance.
What if I lose my passport?
Contact your country's nearest consulate immediately. Then contact us — we'll help you navigate next steps.
What if I get lost?
Open your LVYV itinerary (offline access is supported). Use a map app or Amap. Or show a local your destination address: "请问，这个地方怎么走？" Contact LVYV support anytime.
What's LVYV's 24/7 emergency contact?
Check your itinerary. You'll find a dedicated phone number and an in-app support channel.