What's your refund policy?
- If you haven't received your itinerary yet: Full refund upon cancellation.
- If you've received the itinerary but haven't started your trip: Contact us. A partial refund applies depending on timing.
- If your trip has already started: Refunds are handled on a case-by-case basis.
When do I get a full refund?
If you cancel before the itinerary is delivered, or if you're not satisfied with the delivered itinerary and we can't resolve it.
How long do refunds take?
3-10 business days, depending on your payment method and bank.
What if LVYV cancels my trip?
This is extremely rare. If it happens, you'll receive a full refund plus bonus points for your next booking.